Refund Policy.

We want paying to be simple and risk-free. Here’s what happens if you want to cancel or if something doesn’t go right.

1. When you get a full refund

• If you cancel before we start your analysis.
• If your videos can’t be analyzed and you can’t send new ones.
• If we can’t deliver your analysis because of a problem on our end.

2. After delivery

Every analysis is custom work, so once it’s delivered it can’t be refunded. If anything in your delivery is wrong or incomplete, email us and we’ll fix it.

3. 4-week program

If you cancel the program after receiving your initial analysis and before sending the video for the final review, we’ll refund US$90, the difference from the single analysis.

4. Video call

If you cancel the video call at least 24 hours in advance, or before it’s been scheduled, we’ll refund the US$49 or move the call to another day, whichever you prefer.

5. How to request a refund

Email info@spintalab.com with your order number (it starts with SL-). We’ll reply within 2 business days. Refunds go back to the same card through Stripe and usually show up within 5–10 business days, depending on your bank.

If there’s a problem with a charge, please email us before disputing it with your bank. We’ll sort it out faster.